We are committed to providing you with quality products and shopping experience. If you encounter problems after receiving the product, we support returns and refunds if you meet the conditions. Please read the following terms carefully before submitting an application:

  1. Situations where refunds or returns can be applied
    The received product has obvious quality problems or is damaged

Wrong product, size or color does not match the order

The product has serious defects that affect normal wear

  1. Application time limit
    Customers must contact customer service within 7 days after receiving the product to apply for a return or refund

Exceeding the deadline will not be accepted

  1. Return conditions
    The product must be kept in its original state, unused, unwashed, stain-free, and with tags intact

Packaging is complete (including gifts, labels, etc.)

The order number and valid purchase receipt must be attached

  1. Situations where returns and exchanges are not supported
    Because of subjective reasons such as personal dislike of color or style

Special price/clearance products, unless there is a quality problem

The product has been used or damaged by human beings

  1. Shipping fee description
    If the return is due to product quality problems or wrong delivery, we will bear the return shipping fee

If the return is due to personal reasons (such as inappropriate size), the shipping fee shall be borne by the customer

  1. Refund Processing
    We will process the refund within 5-7 working days after receiving and accepting the returned goods

The refund will be returned to the payment account you used when placing the order

If you need to apply for a return or refund, please contact our customer service team through the following methods to obtain return instructions:

📧 Email: customerservice@kyclothing.top